Refund Policy and Satisfaction Guarantee
Effective as of 15/3/2017
If you’re unsatisfied with your order, please contact a customer service representative who will assign you to a new writer to better meet your needs. We do not offer cancellations or refunds unless otherwise agreed at our sole discretion. Refunds or reassignment will not be granted after 30 days following the order completion date. Immediately after an order is placed, a professional writer is assigned to the account. The writer will then analyze the content on the online form and begin drafting the customized documents. For this reason, we are unable to offer refunds for requests made 2 or more hours after an order is placed. However, customers requesting a refund within 2 hours of placing an order will receive a full refund.
We guarantee you will be 100% satisfied or we will rewrite your resume for free.
Within 5-7 business days after placing an order (1 or 2 business days for rush service, depending on package purchased), your documents will be ready for your review. If you have questions or suggested revisions, we will work with you to ensure that you are completely satisfied with the final product. Any product ordered is guaranteed to be of high quality and delivered on time. Should the customer not receive an interview request in the 30 days following completion of the order, UP2DATERESUME.COM will make revisions within 5 business days. No reimbursements will be made if the edited order is copy-pasted. Prior to the completion of the order, the customer can cancel it at any time. A customer may request a refund, in part or in full, using the messaging system if an order is not delivered by the deadline or if the customer is not satisfied with the product. Refund approvals are at the discretion of the company on a case by case basis. If a customer requests a refund due to poor quality, sound reasoning must be provided with examples. Once that is done satisfactorily, the refund request is sent to the Quality Assurance Department for review and approval. UP2DATERESUME.COM has the right to request additional materials during the investigation, and can deny a request if those demands are not met.
Notification of Refund/Satisfaction Guarantee Statement Changes
We may update this Refund/Satisfaction Guarantee statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.