Terms of Service

Effective Date: This Terms of Service Agreement was last updated on March 15, 2017.

Please read this Agreement carefully.

By using UP2DATERESUME.COM, the “User” or “you” agree to these terms and conditions.

This site is owned and operated by the UP2DATERESUME.COM and is protected by international copyright and trademark laws. No persons are authorized to modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site including code and software, without the consent of UP2DATERESUME.COM
All users and customers of UP2DATERESUME.COM, by the use of UP2DATERESUME.COM’s services, hereby agree to abide by, and acknowledge the following:
Nature of Product and Terms of Usage

The Company offers a service that locates suitably qualified experts for the provision of independent personalized research and writing services provided to the Customer as a unique reference that is designed to assist in the completion of the Customer’s assignments or academic obligations. Thus, it is understood that the Company does not make any guarantees regarding Customer’s grades as an outcome or consequence of submission of the Product to any academic institution. When you work with UP2DATERESUME.COM, you agree to the terms and conditions and authorize the company to charge your card for the agreed upon price. The transaction will appear on your statement under the name UP2DATERESUME.COM. You are guaranteed to receive a quality product within an agreed upon time frame.
Phone Support

UP2DATERESUME.COM offers limited customer support via phone access. In order to provide accurate documentation with customers, UP2DATERESUME.COM writer’s primary mode of communication with customers is via email. This is to ensure accurate documentation and record keeping so that we can meet your needs most effectively as a team.

Steps of Order
Placing an order: It is the responsibility of the customer to provide complete and accurate email and phone number when filling out the order form. At any time during the order process, the customer may need to be contacted. Providing inaccurate information is a violation of the terms and conditions and could result in a forfeit of the guarantee provided for the product.
Provided information: Because UP2DATERESUME.COM operates solely on customer-provided information; it is the customer’s responsibility to provide all the necessary data, including work history, training, education, job goal, certifications and awards, affiliations and anything else to help set the customer apart from the rest.
Instructions: Instructions must be provided clearly and to the point. If this is not done, UP2DATERESUME.COM cannot guarantee the warranty or results of the product. Once the order is complete, revisions are only available to go along with the original instructions. Anything else will be considered a violation.
Matching of the resume level: It is the customer’s responsibility to choose the correct resume level. If this is not done, the customer takes on all liability. If a mistake is made during the order process, the customer can contact customer service right away to fix the problem.
Assigning a writer: The writer will get into contact with the customer when an assignment is given, if requested by the customer. The customer can speak to the writer via email at any time or may request direct contact at any time. The writer assumes responsibility for gathering all key points, objectives, goals and other information needed. All information, including affiliations, education, former work experience and certificates should be uploaded and not given over the phone.
Checking the messaging system: The messaging system allows UP2DATERESUME.COM to contact the customer. It is the customer’s responsibility to check the messaging system often and provide any relevant information as requested in a timely manner. Failure to do so will affect the customer’s ability to get a refund. If a customer needs assistance to use the messaging system, the support team is available to help.
Incorrect order placement: In the event that details indicated are inconsistent or don’t match the original order, UP2DATERESUME.COM has the right to not process the order. Failure to provide the right product, description and level could interfere with deadline requests and may result in additional charges. This process allows the company to ensure that each order is processed correctly and matched to the appropriate writer. No additional charges will be made without contact to the customer.
Tracking order progress: Customers are encouraged to check the site often for updates from UP2DATERESUME.COM or writer as to the progress of the order. The status will be one of the following:
Order not paid – this means the order has not been paid for and UP2DATERESUME.COM cannot proceed to the following stages until it is.
Research started – the order is paid and made available to appropriate writers.
Preparing – a writer has taken on the assignment.
Order complete – the customer can now download a copy of the product.
Order returned for revision – customer’s instructions are being used to make edits.
Hold – the support team has stopped work on the order and the customer is encouraged to contact them for more information.
Cancelled – the order is cancelled.

Delivery/Downloading

UP2DATERESUME.COM guarantees that the product will be available for download to the customer by the agreed upon deadline. The customer can ask for a draft at any time before the deadline. Once complete, the customer can download the product from their account or request delivery to their email. UP2DATERESUME.COM tries to offer the utmost level of satisfaction, but cannot be held responsible for neglect, incorrect email addresses, spam, internet problems or filters, which are out of the company’s control. Customers who need assistance with download can contact the support team for more help. When the order is delivered as requested, UP2DATERESUME.COM retains no responsibility for failure of the customer to download the product. The customer will still be billed so that the writer can be paid.

Revision policy

The customer is provided with a revision service that is free of charge to ensure satisfaction with the product. The Quality Assurance Department has the right to refuse revision or multiple revisions based on changes to the original order, multiple requests for revision, abuses of the revision policy and abuse toward the writer. Once a product is finished, the revision requests must comply with the original order. Anything else will be considered a violation of the policy. Revision will be provided free of charge when the requirements fall within the guidelines. When they don’t, the Quality Assurance Department can decline the revision request. UP2DATERESUME.COM is allowed to contact the customer via email regarding discount offers, helpful services and special offers. When an order is placed, the customer gives permission for the company to make contact via text messaging or SMS services. UP2DATERESUME.COM can also change any SMS message without letting the customer know for the purpose of offering specials and discounts. UP2DATERESUME.COM is not responsible for any charges accrued to the customer’s account as a result of the SMS or text messaging.

TESTIMONIAL SUBMISSION

If you submit a testimonial in UP2DATERESUME.COM, you agree, give permission and grant any necessary license to us to use it, but you agree we are under no obligation to use any testimonial submitted. We may use testimonials in whole or in part, but in any use, will identify you only by first name, last initial, city and state. We reserve the right to review, correct grammatical or typing errors, and edit or summarize testimonials prior to use. If you do not agree with any of these conditions, do not submit a testimonial to us.

TERMINATION

This agreement is effective until terminated by UP2DATERESUME.COM, or its parent company, UP2DATEJOBS.COM, at any time without notice. UP2DATERESUME.COM has the right to terminate any order in cases where there is failure by the customer to communicate properly or when fraud is suspected. In such cases, reimbursement is not guaranteed. This works on a case by case basis and is determined by several factors. UP2DATERESUME.COM reserves the right to take appropriate action based on the case at hand.

Notification of Terms of Service Statement Changes

We may update this Terms of service statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.